Customer Sales Advisor – Retentions (Inbound Sales)
Location: Remote working
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Salary: £21,500 per year + Average OTE Bonus of £7,800 per annum
Contract Type: Permanent, Full Time.
*MUST HAVE 12 MONTHS CONSECUTIVE SALES EXPERIENCE IN ONE ROLE*
37.5 hours per week
The role you’ll do:
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
- Retain customers and also upsell further insurance policies to cover their home appliances
- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
What else to expect:
- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern between 8am – 8pm on a 5 week rota. This includes 2 Saturdays in 5 weeks.
- We’ll provide all the equipment you need, but you must have broadband access.
The experience and skills you need:
- A solid background in targeted sales
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
Our Benefits:
- Comprehensive training with clearly defined career progression opportunities
- Regular incentives with amazing prizes to be won
- Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme – matched employer contributions up to 5% of basic salary
- Life assurance – employer funded cover of 4x basic salary
Contact
Jessica White
jessica@elizabethmichael.co.uk
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