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Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.
Winn Solicitors is a Legal 500 company and market leaders in Personal Injury Law.
A vacancy is available for a Telematics & Claims Processor/administrator to join the First Response Team within the Winn Group. As a Telematics & Claims Processor, you will provide an efficient and effective service to the wider First Response Department and Clients by facilitating the progressions on all Road Traffic Accidents, Employment Liability and PL cases within the firm.
Benefits:
- Competitive base salary plus great bonus earning potential (On target bonus £150 per month)
- Annual salary review *subject to performance
- 22 days holiday, plus bank holidays, and an added birthday holiday
- Three-day bonus holiday for full attendance
- Option to buy & sell 5 holidays per year (subject to eligibility)
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- On-site parking *subject to availability
- Corporate Metro Scheme
- Bike to work Scheme
- Pension scheme contribution
- Company social events
- Employee Assistance Confidential Helpline
- Death in service insurance (3x salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme
Key Responsabilities:
- Accept and make ad hoc telephone enquiries from/to clients, stakeholders and third parties regarding claims.
- Maintain regular contact with our nationwide repairer network for updates on Client vehicle repairs.
- Organise and upload reports/invoices onto the correct cases.
- Review and action total loss reports and instructing salvage agents to collect the vehicle.
- Ensure that all claims are handled efficiently and in the correct technical manner, then settling them in line with policy cover and legal liability.
- Respond to incident alerts generated from Telematics software, Live Chat, and website enquiries.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.
Person Specification:
- Attention to detail and accuracy
- Time management and organisation skills
- Proactive approach to work
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development
If you have not heard from us within four weeks of submitting your CV your application has been unsuccessful.
Work Remotely
- No
Job Types: Full-time, Permanent
Salary: £22,500.00-£27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Byker Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
