We are currently hiring for an experienced receptionist to join our brilliant team within our beautiful Grade II* Listed Georgian Building in the Heart of Norwich City centre! Our reception team are central to everything we do, whether it is checking guests in to stay with us, taking restaurant bookings or offering advice to guests who want to see what Norwich has to offer. The right candidate will have previous experience within a reception/administrative role and a passion for excellent customer service.
Roles and Responsibilities
- Assist guests needs in a professional and friendly manor
- Checking guests in and out
- Replying to emails, answering the phone and taking direct booking
- Completing the daily task check list
- Bringing new ideas/strategies to the table are always welcome
- Invoicing and filing
- Cash handling
- Maintaining a clean and tidy work environment
Is this role right for me?
- Friendly and approachable
- Excellent phone manner
- Good communication skills - both spoken and written
- Previous reception/administrative experience
- A passion for customer service, presentation and cleanliness
- An ability to multitask and problem
- Good understanding of the local area
Benefits
Working within our hotel comes with its benefits too, like a 20% staff discount for food & drink, accomodation and treatments. We also run regular incentives such as employee of the month awards as well as a subsidised Christmas party for all staff.
Contract Type: Permanent
Hours: Full Time
Hours per week: 32-40
Start date: Immediate
Job Types: Full-time, Permanent, Zero hours contract
Work remotely
- No
Job Types: Full-time, Permanent
Salary: £10.60-£11.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Tips
Ability to commute/relocate:
- Norwich NR2 1JR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: RM
Expected start date: 01/12/2023
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