BLACKS, 67 Dean Street, London W1D 4QH
Established in 1764 BLACKS is a very special and intimate Georgian townhouse which remains one of London’s most iconic member clubs and has been a beating heart within the Soho community for decades.
BLACKS is looking for exceptional people with brilliant personalities to work with us. We’re focused on retaining the vibrancy of BLACKS from days gone by, making it a welcoming second home for its original members alongside building a new community of creative-thinkers, innovators, pioneers and thought-leaders interested in the NFT, Web 3 and crypto space.
We are after like-minded, talented individuals who want to join us in this exciting time and who bring energy and exceptional customer service to the table, becoming an integral part of the atmosphere for our members' experience.
Our current team is alive with people with a positive, enthusiastic and motivated attitude. If you are happy, personable and hard working, with hospitality experience, and are looking for a role in a unique environment with a company that is expanding on an international level, apply now.
MAÎTRE D’
The first impression is always the most important. Therefore, this is one of the most integral roles at BLACKS, where we pride ourselves on a warm and friendly welcome to members. We are currently on the lookout for an experienced and inspirational Maitre D’ with rock-solid membership club credentials and a passion for experiential service. They will work alongside the Managers and help lead the Front of House team as well as really getting to know members, always curious enough to ask more of themselves and facilitate most of their every need.
The ideal candidate will be member focused with a big personality, charm and etiquette, and who has Front of House experience as well as marketing member events and promotions. At base level, they oversee the guest journey from pre-arrival to post-visit, upholding the highest standards in food service, ensuring our member and guest experience is always in line with our wonderfully bohemian ethos. We are a small team in a unique environment that work together as a family and ultimately build rapport with everyone, really getting to know members from birthdays to special occasions and understanding their needs, ensuring people come back time and again.
About the Role:
- Welcome members on a personal level and daily basis and successfully grow repeat business, ensuring sign in and making their guests feel at home on entry, ultimately creating a personable and brilliant experience for members across all areas of the Club
- Manage the ground floor reception, restaurant and service, leading and inspiring colleagues to deliver a consistently warm and engaging FOH service
- Be sharp on details relating to mood, atmosphere, lighting, cleanliness and general aesthetics
- Help organise and support on admin for events and private dining, communicating with the team according to run sheets, executing and delivering seamless events alongside Event Manager liaising with guests and facilitating requirements
- Help with all pre-opening and/or closing operational tasks checklists, procedures, and processes
- Support the Director on marketing across events, member activities, partnerships and locality
- Work with kitchen and team to promote F&B offering and recommendations to members
About You:
- Happy, engaging and fun with a natural ability to strike up conversation with people
- Have previous experience as a Maître D’ or Head Host within a private members’ club or a busy, high profile, quality restaurant
- Curious by nature with a genuine passion for creating an excellent guest experience and providing impeccable service
- The ability to multi-task and effectively react to changing member needs
- Are natural, courteous and a confident communicator face to face, on the telephone and on email
- A well-presented team player with personality and flair
- Have previous experience of Open Table, or similar booking system
- Organised, reliable and always on time
- Energetic, motivated, assertive and always wants to be on the floor
- Calm and composed working in high energy, time-tight events and night-life environments
- Supportive about forward-thinking work cultures, championing diversity and inclusivity
- Trustworthy and discreet; able to demonstrate understanding of members’ confidentiality
- Wants to make a difference in the Club, improving service and the environment to help build its overall success
- Must be available and willing to work late nights, weekends and holiday, and willing to do long shifts and make a difference in shaping the Front of House team
- Please note that BLACKS is a four storey Georgian townhouse with lots of stairs and furniture that often needs moving
If you are yourself, fabulous by way of nature and personality, slightly nonconformist and open-minded in outlook, have a natural ease with guests, a love for hospitality and a passion for creating memorable experiences, we would love to hear from you.
Please apply with a CV and a cover letter telling us a little about yourself and why you're interested in the role.
BLACKS staff perks include:
- Development opportunities as the company expands
- Generous staff discount
- Staff meals, free drink after shift and summer/winter staff parties
- Sundays off
Job Types: Full-time, Permanent
Salary: £27,000.00-£33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 2 years (required)
Work Location: In person
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