Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.
Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team at the Westone branch. Working as a Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.
The ideal Team Member must:
- Be dedicated to knowing our brand and product
- Be dedicated to recommending and selling our products, and making sure that every customer is approached, listened to, and served to the best of our ability
- Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
- Conduct themselves in a professional manner, even in stressful situations
- Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
- Be willing to learn and work hard
- Have excellent communication skills
In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.
Your roles and responsibilities will include:
- Working as part of an amazing retail team, delivering excellent customer service to our customers.
- Cash handling.
- Open and close the store, including cashing up and completing of associated administrative duties.
- Maintaining an expert level of knowledge across the full product range.
- Ensure that the store is correctly merchandised, products displayed are fresh, and look inviting to the customer.
- Always Keep the store clean, and ready for customers to enjoy themselves in our tearoom.
- Deal with customer queries.
- Working towards KPI targets.
Full time:
- 8-hour shifts
- 8 AM to 8 PM
- 1-hour unpaid break
- 40 hours/Week
- Monday to Sunday
Job Type: Permanent
Salary: £10.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Work Location: In person
Application deadline: 19/12/2023
Reference ID: BX - 1
Expected start date: 19/12/2023
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