We have a new opportunity for Mercedes Benz Warranty R&M Administrators needed at Motus Truck & Van.
You must have service administration experience in the automotive industry!
We're happy to offer this role as either hybrid or work from home.
To administer Warranty and Contracts claims, ensuring that all necessary documentation and parts for return are processed in line with the vehicle manufacturer guidelines.
Ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
*** EXCELLENT SALARY PACKAGE ***
Duties & Responsibilities:
- Review job packs through Nybble system to ensure they for fill manufacturer audit criteria.
- Return Jobs through Nybble system for rectification, providing guidance on errors.
- Invoice Warranty and R&M Contract jobs from Nybble workflow.
- Maximise each repair using manufacturer systems. Excessive clock times addressed with Team Leader and Site After sales/ Service Manager.
- Manage the process of Warranty & R&M submissions to current auditable standards
- Identify from Warranty & R&M, parts required for return and notify the parts departments to ensure they are returned correctly and on time with necessary documentation.
- Rectify claim errors and resubmit within timelines, investigating cause to reduce reoccurrence.
- Highlight rejected claims to the Team Leader relevant Aftersales / Service Manager for action.
- Ensure all Warranty and R&M Provisions over 90 days are zero at month end.
- Ensure all Warranty and R&M write-offs are kept to a minimum and are within budget, all write off values above £10.00 notified to Team Leader, £100 to Aftersales / Service Manager. Values over £250 to General Manager.
- Ensure Goodwill guidelines are fully understood, and claims are submitted and tracked. Customers to be reimbursed when claim paid.
- Keep up to date with Warranty & R&M bulletins and process changes.
- Participate in warranty audits as required
- Adhere to all Company Health and Safety Policies and Guidelines
- Process Manufacturer self billing invoice, following MTV process
To have a good awareness of Point of sale within the Kerridge DMS to include the following:
- Checking customer details
- Checking vehicle history in Kerridge & Eva
- Costing & estimating a WIP
- Raising an order number
- Xentry order
- Xentry operation times
- Xentry Damage codes
- Xentry WIS
- Xentry parts information
- Digital job pack Nybble
- Using and understanding the Compass system
- Chasing order numbers, completing the contact sheet.
- Understanding and adhering to Warranty, R&M and Motus timelines and SLA’s.
- Have a good understanding of standard text flat rates.
- Be able to access and use confidently the following systems, EVA, StarHub, Truck Gateway, ,Truckfile, ,Compass,TIPS,VEDOC, Allianz portal, Goodwill processes for Truck and Van, CLB
Company Benefits
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
We keep the country moving
Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.
It's why we come to work every day.
Our branches
We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more
What’s in it for you?
Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.
We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
Schedule:
- Day shift
- Monday to Friday
Experience:
- service administration in the automotive industry: 1 year (required)
Work Location: Remote
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