Job overview
To build and strengthen or team we are looking to recruit an enthusiastic and charismatic customer facing receptionist into our Boston office on a part-time basis (3 days per week Monday to Wednesday).
Our clients and our staff are at the very heart of what we do and as the first point of contact for our clients, the successful candidate will display an infectious enthusiasm for the business, excellent customer service skills, confidence, communication and organisation. You will draw on natural communication abilities or experience in a ‘front of house’ position to welcome and engage our customers, allocate new enquiries, meet the needs of existing clients and also help with some office administration.
Candidates should be well presented, self-motivated, able to work independently within specific parameters and as part of a wider team. They must exercise discretion, privacy and data protection and, most of all, focus on delivering a welcoming and friendly customer experience.
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- Welcoming all visitors to the reception area especially new clients
- Passing relevant information to colleagues at the earliest opportunity in order to maintain efficient running of reception
- Maintain confidentiality and security of the firm’s and client documentation and information
- Processing incoming telephone calls including the logging of calls where required and the conveying of messages.
- The provision of telephone support to legal advisors and other staff members as required
- Other clerical and administrative duties as required
Skills and attributes:
- A welcoming, positive and charismatic personality
- Confident ability to interact and develop relationships with a variety of people.
- Desire and ability to make an impact with our client and the firm as a whole
- Outstanding communication skills and written skills Ability to think practically and creatively to meet the needs of clients and colleagues
- Presentable and able to adopt and reflect the Ringrose Law brand
- Flexible and a good team player to be able to work in and support a busy growing office.
- Reliable and trustworthy
- A patient manner and responsible attitude with an understanding of health and safety
- Previous experience of working in a professional or customer service environment preferred
- Attractive salary
- 25 days annual leave in addition to bank holidays (prorated for part time staff)
- Life Assurance
- Staff discount on legal services
- Annual Holiday Sale/Purchase scheme
- Employee benefit platform membership
- Annual employee event
- Staff suggestion scheme
We are not using agencies to fill this role
Company overview
Ringrose Law Solicitors are a Lincolnshire and Nottinghamshire firm that has been providing a service to clients for over 100 years. We have embraced change, particularly over the last 5 years, to expand our use of technology and online presence to remain not just a leading law firm but one of the best service providers in today’s market.
Our position as a preeminent private client and conveyancing firm has been strengthened a growing reputation for helping SME’s and owner managed businesses. Our conveyancing and personal injury departments are nationally recognised for both their quality of work and client care. We pride ourselves on our approachability, pragmatism, investment in our people (employees and clients) and a culture that strives to find both practical and innovative solutions to anticipate the needs of our clients and colleagues.
