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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Mortgage Customer Service Representative
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience
- You’ll be undertaking this role fully remotely from anywhere in the UK, and working from home kit will be provided
What you'll do
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.
By listening to and engaging with our customers, you’ll:
- Build great rapport over the phone providing a wow customer experience to every mortgage customer
- Talk to third parties to support the smooth progression of our customers’ mortgage applications
- Improve processes and procedures to maximise customer satisfaction and efficiency
- Maintain a detailed knowledge of the financial services product range
The skills you'll need
To join us in this role, you’ll have experience of working in customer service and delivering to deadlines. You’ll also be able to creatively solve problems while supporting your regulated sales team.
You should have good attention to detail in order to identify exactly what our customers need, as well as strong listening skills. You’ll also need the determination to go the extra mile for our customers everyday, to provide a truly individual and personal service.
We’re also looking for you to demonstrate:
- The ability to prioritise work and achieve quality results while maintaining high levels of detail
- Good numerical and organisational skills
- Ability to work to regulatory requirements and data protection standards
What else you need to know
You’ll need to be flexible and be able to commit to working a rotating shift pattern, your normal hours of work will be between 8am and 6pm Monday to Friday and 1 in 5 Saturdays 9am - 4pm.
You'll enjoy a comprehensive structured training programme and on-going coaching and support to enhance your development.
How we'll reward you
Salary: £23,400 per year (pro rata for hour worked)
You’ll join on a competitive salary of £23,400 and in addition, you’ll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
You’ll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
