As a Client Advisor, your primary responsibility will be to cultivate strong relationships with our Key Clients. You will provide customised support to meet their specific requirements and ensure accurate and timely processing of all their bookings. Additionally, as you establish these relationships, you will naturally have the opportunity to upsell additional services to contribute to the growth of Viewber. You will also assist Viewber Members with any queries related to the bookings conducted for our Key Clients.
We currently have two full-time positions available as follows:
Role One: Tuesday - Saturday, 8am - 5pm (with a 1-hour lunch break)
Role Two: Sunday – Thursday, 9am – 6pm (with a 1-hour lunch break)
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Salary £28,500 per annum
Required skills:
- 2+ years of experience working from home
- 2+ years of continuous service in Customer Service, Administration or Sales, in a non-retail environment
- Level 2 English (or equivalent) AND Level 2 Math's (or equivalent). Not sure of your qualification level? Please check out this link
- Excellent administrational, attention to detail and data entry skills
- Strong decision-making skills
- A calm and professional telephone manner
- Fluency in English – both verbal and written
- Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company
Personal qualities:
- Someone who is happy and able to work from home productively
- Someone with a “can do” positive attitude
- Someone who can multi-task and prioritise their workload well in a fast-paced environment
- Someone who is happy to pick up the phone and build rapport quickly
Benefits of working for Viewber include:
- Work From Home!
- Workation Policy offering employees the opportunity to work from almost anywhere in the world for up to 30 days (please note this is reviewed annually and is subject to passing the qualifying criteria)
- Internal "ViewBear" rewards programme with the opportunity to earn additional annual leave and bonuses
- One "Bear Hug" day per month – for when you need a more mellow working day (currently being trialled)
- Nest Pension
- Monthly optional desk yoga sessions
- Access to live and on-demand well-being classes such as HIIT, Yoga, Tone Up sessions, and specialised programs for kids, skiers, and runners
- Discounted gym membership and nutrition advice
- Smarter spending – discounts and special offers on hundreds of well-known brands
- 24/7 access to a GP from anywhere in the world
- Access to private medical specialists
- An online health checker with advice on healthy eating and exercise plans
- Comprehensive care and special needs support for employees with care responsibilities
- Paid Medical Time Off
- Paid Volunteering Time Off
- Pet Bereavement Time Off
- Tips for cyber safety and an email scanning service
- Impartial and confidential debt and welfare benefits support
- Expert and practical domestic and family legal advice 24/7 365 days
- 20 days annual leave + up to 8 flexible 'Bank Holiday' days + additional annual leave for personal milestone events
- Company Sick Pay
- Birthday Gifts
- Long Service Events and Awards
Things to consider:
You will need to have an Office Set-up at home which is free from distractions and noise, as well as high-speed broadband.
We try to have a full company virtual get-together once a month for a well-being or informal session. These have included:
- Pride Quiz Night
- Diwali Event
- Halloween Storytelling Event
- Wellbeing Webinars
- Sound Bath Meditation Event
- International Women’s Day Event
- Secret Gift Exchange Event
- Chinese New Year Event
- St Patricks Event
- Desk Yoga
Our commitment to you:
Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.
Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.
Viewber is a Disability Confident Employer and we offer a Guaranteed Interview Schemefor candidates with disabilities. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. If you would like to apply under our Guaranteed Interview Scheme please make sure to include this in your cover letter and reference the essential criteria listed in thejob description.
Viewber is an Age-friendly Employer. We have signed the Age-friendly Employer Pledge, recognising the importance and value of the older workforce.
Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.
Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:
- Recognising that the menopause can be an issue in the workplace and women need support
- Talking openly, positively and respectfully about the menopause
- Supporting and informing employees affected by the menopause
Job Types: Full-time, Permanent
Salary: £28,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Free fitness classes
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home
Supplemental pay types:
- Bonus scheme
Work Location: Remote
